The Informal Protest Process2021-12-14T08:20:15-06:00

THE INFORMAL PROTEST PROCESS

During the informal process, property owners who have protested their market value have the opportunity to receive a settlement offer from the appraisal district. When a property owner files their protest, they can submit evidence to the appraisal district that shows why they believe their market value should be lowered. Property owners who file their protests online can upload their evidence, review the appraisal district’s evidence, and review a settlement offer through their online accounts.

Property owners may submit their protest and evidence through our online portal, by mail (PO Box 149012, Austin, TX 78714), or by hand delivery to the designated dropbox in front of our office (850 East Anderson Lane).

Property owners who file protests will also have the opportunity to discuss their evidence with a TCAD appraiser. Informal meetings will be offered on a first come, first served basis from April 19, 2021 to June 18, 2021. To protect the health of TCAD employees and taxpayers, these meetings will occur by phone. There will only be one informal meeting with a TCAD appraiser per property.

Property owners will be able to schedule their informal meetings using a Get in Line Online system. This system will keep property owners up to date on wait times and when they can expect to receive a call from a TCAD appraiser. Property owners should ensure that their protest has been filed and evidence recorded before getting in line for a discussion with a TCAD appraiser.

Property owners who discuss their evidence with a TCAD appraiser should expect to receive a settlement offer within 10 business days. Property owners will be given several options on how to respond to their settlement offer, including by email, our online portal, by mail, or by phone. This timeline is subject to change as needed.

If a property owner does not accept a settlement offer from the appraisal district during the informal process, they will be given the opportunity to be heard by the Travis Appraisal Review Board (ARB).

FILE YOUR PROTEST ONLINE

FORMS

Visit our forms library to download related documents.

NEED HELP?

Contact us or check out the videos below to learn more about navigating the protest process through our online portal.

MANAGING YOUR PROTEST ONLINE

Double click a video to watch it in full-screen mode.

FREQUENTLY ASKED QUESTIONS

What should I bring to my formal hearing?2020-11-30T19:06:55-06:00

Please bring your hearing letter to expedite the check in process. You should also bring any information that you want to present to support the value you think is correct. Bring 5 sets of the evidence to the formal hearing.

What happens if I do not appear for my formal hearing?2020-11-30T18:59:56-06:00

Your protest will be dismissed if you do not appear in person, through a valid affidavit, by agent, or by pre-scheduled telephone hearing. You may request that the ARB Chairperson reopen the hearing by sending a letter within 4 days of the dismissal citing the “good cause” reason for failure to appear.

When will I get my notice about a formal hearing?2020-11-30T19:04:52-06:00

The Appraisal Review Board (ARB) sets protest hearing schedules. You will receive a notice of protest hearing letter by general mail at least 15 days before the scheduled formal hearing date. Included with that letter will be a copy of Property Taxpayer’s Remedies (a publication of the State Comptroller’s Office), a copy of the ARB hearing procedures, and a statement that you have the right to inspect the information that the Appraisal District plans to introduce at your hearing.

Can someone else represent me during my protest?2021-01-20T13:14:04-06:00

Yes. If the person you are authorizing is not a co-owner listed on the deed and is a licensed property tax consultant (also called an agent), you must provide written authorization on the Comptroller’s mandated Authorization of Agent form. It must be , signed by you, the property owner, naming the person to represent you. The person you select should be able to discuss the property from personal knowledge and should file the form as soon as possible. At the very least, the person must bring the appropriate form to the ARB hearing.

If the person you wish to represent you is not a licensed property tax consultant, there must be some legal authorization that allows the person to speak on your behalf (power of attorney or licensed attorney). Similarly, the person you select should be able to discuss the property from personal knowledge.

You may bring someone with you to the hearing that can speak during the hearing. However in this circumstance you must be present to identify on the record that the person is speaking on your behalf.

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Check out our Frequently Asked Question library or contact us for more information.

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