Taxpayer Liaison2024-02-05T14:51:43-06:00


The role of the Taxpayer Liaison Officer (TLO), as defined in the Texas Property Tax Code Sec. 6.052, is to assist local property owners with questions and concerns regarding the policies and procedures of the local appraisal district or Appraisal Review Board. The TLO can be a valuable resource for property owners to get their questions answered, file complaints about their experience, or understand appraisal district or ARB processes as defined by the tax code. The TLO is responsible for working with property owners to understand these issues and resolve any problems they may encounter.

Although appointed by the Travis Central Appraisal District Board of Directors, the board is not involved in the day-to-day activities and management of the TLO. The TLO is independent of TCAD operations and the Appraisal Review Board. The TLO has no authority to change a decision reached in an ARB hearing or through arbitration. The TLO cannot make changes to TCAD policies and procedures.

Complaints that cannot be resolved to a property owner’s satisfaction are reported to the TCAD board during regularly scheduled meetings. All complaints are also reported to the Office of the Comptroller at the end of every year.

Ms. Betty Thompson
Taxpayer Liaison Officer
[email protected]


What does an appraisal district do?2022-06-27T10:09:57-05:00

Each Texas county is served by an appraisal district that determines the value of all of the county’s real and personal property. Generally, a local government that collects property taxes, such as a county, city and school district, is a member of the appraisal district.

What is a taxing entity?2020-10-29T14:48:13-05:00

Taxing entities are the local government entities such as  cities, hospital districts, junior colleges, and municipal utility districts. Taxing entities provide services to the taxpayers they service such as schools, roads, police, fire, and other services taxpayers expect.

What is TCAD’s fax number?2020-11-20T14:58:19-06:00

We have discontinued accepting fax communications. We accept US mail, email and hand delivery.

By what authority is my property taxed?2022-06-27T10:08:38-05:00

Property is taxed by the authority of the Texas Constitution. The Constitution sets forth five basic principles for property taxes in Texas.

  1. Taxes must be equal and uniform. No single property or type of property should pay more than its fair share.
  2. Property must be appraised on its current market value meaning the price that it would sell for on the open market when both the buyer and seller seek the best price and neither is under pressure to buy or sell.
  3. Each property in a county must have a single appraised value. This is guaranteed by the use of the county appraisal districts.
  4. All property is taxable unless federal or state law exempts it from the tax.
  5. Property owners have a right to reasonable notice of increases in their appraised property value.

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