The role of the Taxpayer Liaison Officer (TLO), as defined in the Texas Property Tax Code Sec. 6.052, is to assist local property owners with questions and concerns regarding the policies and procedures of the local appraisal district or Appraisal Review Board. The TLO can be a valuable resource for property owners to get their questions answered, file complaints about their experience, or understand appraisal district or ARB processes as defined by the tax code. The TLO is responsible for working with property owners to understand these issues and resolve any problems they may encounter.
Although appointed by the Travis Central Appraisal District Board of Directors, the board is not involved in the day-today activities and management of the TLO. The TLO is independent of TCAD operations and the Appraisal Review Board. The TLO has no authority to change a decision reached in an ARB hearing or through arbitration. The TLO cannot make changes to TCAD policies and procedures.
Complaints that cannot be resolved to a property owner’s satisfaction are reported to the TCAD board during regularly scheduled meetings. All complaints are also reported to the Office of the Comptroller at the end of every year.