Get in Line Online2022-09-14T17:27:23-05:00

GET IN LINE ONLINE

As part of the informal process, property owners who file a protest have the opportunity to discuss their evidence with a TCAD appraiser. Informal meetings will be offered starting April 18, 2022. There will only be one informal meeting with a TCAD appraiser per property.

The purpose of an informal meeting is to discuss a protest on a property’s market value. Questions regarding exemptions and applications should be directed to our customer service department.

To protect the health of TCAD employees and taxpayers, these meetings will occur by phone/videoconference. Our Get in Line Online system will keep property owners up to date on wait times and when they can expect to receive a call from a TCAD appraiser.

Ready to speak with a TCAD appraiser about your protest? Use the checklist below to find out:

  • Have you filed your protest?
    Your protest should be filed before you get in line for an informal meeting with a TCAD appraiser. There are many ways to file your protest, including online. Protests filed through our online portal have an estimated processing time of 2 hours. Protests filed by mail or office dropbox have an estimated processing time of 5 business days. The deadline to file your protest is May 16, 2022.

  • Have you submitted your evidence?
    Your evidence should be submitted and recorded before you discuss your protest with a TCAD appraiser. The easiest way to submit your evidence is through our online portal. Evidence can also be submitted by mail or office dropbox. Evidence submitted through our online portal has an estimated processing time of 2 hours. Evidence submitted by mail or dropbox has an estimated processing time of 5 business days. Property owners should not get in line for an informal meeting with a TCAD appraiser until their evidence has been processed.

  • Have you already discussed your property with a TCAD appraiser?
    There will only be one informal meeting with a TCAD appraiser per property. If you get in line for another meeting, you will be removed from the queue line. If you do not agree with the settlement offer given to you as a result of the informal process, you may present your case to the Appraisal Review Board. ARB hearings are expected to begin in June 2022.

NEED HELP?

Contact us or check out the videos below to learn more about navigating the protest process through our online portal.

MANAGING YOUR PROTEST ONLINE

Double click a video to watch it in full-screen mode.

FREQUENTLY ASKED QUESTIONS

What happens if I do not appear for my formal hearing?2020-11-30T18:59:56-06:00

Your protest will be dismissed if you do not appear in person, through a valid affidavit, by agent, or by pre-scheduled telephone hearing. You may request that the ARB Chairperson reopen the hearing by sending a letter within 4 days of the dismissal citing the “good cause” reason for failure to appear.

Where are ARB hearings conducted?2020-11-30T19:01:42-06:00

In-person hearings are conducted at the Travis Central Appraisal District office located at 850 E Anderson Lane. The hearing letter you receive will have specific instructions regarding the location of your hearing.

When will I get my notice about a formal hearing?2020-11-30T19:04:52-06:00

The Appraisal Review Board (ARB) sets protest hearing schedules. You will receive a notice of protest hearing letter by general mail at least 15 days before the scheduled formal hearing date. Included with that letter will be a copy of Property Taxpayer’s Remedies (a publication of the State Comptroller’s Office), a copy of the ARB hearing procedures, and a statement that you have the right to inspect the information that the Appraisal District plans to introduce at your hearing.

What should I bring to my formal hearing?2020-11-30T19:06:55-06:00

Please bring your hearing letter to expedite the check in process. You should also bring any information that you want to present to support the value you think is correct. Bring 5 sets of the evidence to the formal hearing.

Can’t find the answer you’re looking for?

Check out our Frequently Asked Question library or contact us for more information.

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