FOR IMMEDIATE RELEASE | December 12, 2022
TRAVIS CENTRAL APPRAISAL DISTRICT RESTORES CUSTOMER SERVICE OPERATIONS AFTER RANSOMWARE ATTACK
AUSTIN, Texas – The Travis Central Appraisal District (TCAD) has restored its phone service and online chat after being hit by a ransomware attack. Property owners who need assistance can now contact the District’s customer service department via these methods during normal business hours.
According to Chief Appraiser Marya Crigler, “Our phone lines are back up and our customer service agents are ready to help. Travis County property owners who need assistance with TCAD-related matters can contact us by email, phone, or online chat.”
On Dec. 5, TCAD was hit with a ransomware attack that affected its internal network and took down the agency’s phone lines and online chat. The District’s security protocols protected private taxpayer information from being accessed and allowed the agency to continue a majority of its operations. Property tax bills and payments with the Travis County Tax Office were unaffected.
Added Crigler, “Our infrastructure allowed us to continue a majority of our services and recover our network with minimal impact. We appreciated everyone’s patience during this process.”
TCAD’s customer service department is available to help Travis County property owners Mondays, Wednesdays, and Fridays from 7:45am to 4:45pm and Tuesdays and Thursdays from 9:00am to 4:45pm.
About the Travis Central Appraisal District
The mission of Travis Central Appraisal District, in accordance with the Texas Constitution and the laws of the state, is to provide accurate appraisal of all property in Travis County at one hundred percent market value, equally and uniformly, in a professional, ethical, economical, and courteous manner, working to ensure that each taxpayer pays only their fair share of the property tax burden. For more information, please visit www.traviscad.org.