FOR IMMEDIATE RELEASE | December 5, 2022
Media Contact
Cynthia Martinez
Communications Director
[email protected] 

Services to Travis County Property Owners are Temporarily Limited 

AUSTIN, Texas – The Travis Central Appraisal District (TCAD) has been hit with a ransomware attack that is impacting the level of service the agency can currently provide to Travis County property owners. Property tax bills and payments with the Travis County Tax Office are unaffected. 

“We are working with the appropriate agencies to resolve this issue,” said TCAD Chief Appraiser Marya Crigler. “At this time, we do not have an estimate on how long it will take to restore our network.” 

The agency’s phone lines and online chat are currently down as a result of the attack. The TCAD website and online property search are unaffected by this issue. District staff continue to be able to answer property-related questions and process homestead exemption applications, however response times may be delayed. 

Property owners with questions about their property tax bills should contact the Travis County Tax Office. 

Added Crigler, “We appreciate everyone’s patience during this time. We are working diligently to get our systems fully restored as quickly as possible.” 

Travis County property owners who need to contact TCAD are encouraged to do so via email at [email protected]. Updates on this situation will be available on the TCAD website at  

About the Travis Central Appraisal District 

The mission of Travis Central Appraisal District, in accordance with the Texas Constitution and the laws of the state, is to provide accurate appraisal of all property in Travis County at one hundred percent market value, equally and uniformly, in a professional, ethical, economical and courteous manner, working to ensure that each taxpayer pays only their fair share of the property tax burden. For more information, please visit